1. Introduction & Commitment
Welcome to ck44 com. This Privacy Policy ("Policy") explains how ck44 com collects, uses, and protects your personal information. By using ck44 com, you agree to this Privacy Policy.
We believe transparency is the foundation of trust. That is why ck44 com's Privacy Policy is written in plain, clear language — so every user can fully understand what happens with their data. No hidden terms, no ambiguous language.
This Privacy Policy applies to the ck44 com website, mobile application, and all associated services. By using our services, you are considered to have accepted all terms of this Policy.
2. What Information We Collect
Ck44 com needs to collect certain information to deliver its services. We only collect what is necessary — nothing more.
Information collected at registration
- Full name and date of birth (for age verification)
- Mobile number and email address (for communication purposes)
- National ID or passport number (for KYC verification)
- Residential address (for legal compliance)
- Mobile banking account details (for payment processing)
Information collected automatically during use
| Data Type | Reason for Collection |
|---|---|
| IP address & device information | Security & Fraud Prevention |
| Browser & Operating System | Service quality improvement |
| Login timestamps and activity logs | Security monitoring |
| Betting history and transaction records | Account Management & Legal Obligations |
| Cookies & tracking data | Improving User Experience |
3. How your information is used
Ck44 com uses your data only for specific, legitimate purposes. We never use your information for unnecessary or unethical reasons.
- Account management: Your information is used to create, verify, and manage your account.
- Payment processing: To ensure secure transactions via bKash, Nagad, and Rocket.
- Customer Support: For quick resolution of your questions and issues.
- Security Verification: To prevent fraud, money laundering, and unauthorized access.
- Legal compliance: To meet regulatory requirements.
- Service Improvement: For conducting analytics to improve the user experience.
- Promotional Communications: To send you special offers and updates with your consent (you can opt out at any time).
5. Data Retention & Duration
Ck44 com retains your data for a defined period. Once that period expires, your data is securely deleted or anonymized.
- Account Information: For the duration of the active account and up to 5 years after closure (as required by law).
- Transaction Records: 7 years (as required by financial regulators).
- KYC Documents: 5 years from the date of verification.
- Cookie Data: At the end of the session or after a maximum of 1 year.
- Support contact: 2 years after the issue is resolved.
All data is stored on secure cloud servers with strict access controls in place. Only authorized personnel may access information for specific, defined purposes.
6. Cookie & Tracking Policy
Ck44 com's website and app use cookies. Cookies are small text files stored in your browser that help improve your experience.
Cookie Type
- Essential cookies: Required for login sessions and security. These cannot be disabled.
- Functional Cookies: Remembers your preferences and settings, such as language and currency.
- Analytics Cookies: To understand website traffic and usage. This data is anonymised.
- Security Cookies: Assists in detecting fraud and securing your account.
You can disable non-essential cookies from your browser settings. Please note that doing so may affect the functionality of certain features.
7. Your Data Rights
As a ck44 com user, you have the following rights over your personal data. We respect these rights at all times.
Right to access
You may request to know what personal information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
Under certain circumstances, you may request that your personal data be deleted.
Right to Restrict Processing
You may request that the use of your data be restricted for specific purposes.
Right to data portability
You may request your data in a machine-readable format.
Right to Object
You may object to the processing of your data for specific purposes.
To exercise any of these rights, email us at support@ck44com.wine. We will respond within 30 business days.
8. Child Protection Policy
Ck44 com strictly does not collect or process any personal data from individuals under the age of 18. Our services are intended for adults only.
- Age is verified at registration and minors are not permitted to create an account.
- Any data collected from a minor inadvertently will be deleted immediately.
- If parents suspect their child is using ck44 com, please contact us immediately.
9. Security Measures
Ck44 com uses industry-standard security measures to protect your data. Our security team remains active around the clock.
- SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
- Firewall Protection: Advanced firewall and intrusion detection systems are active.
- Two-Factor Authentication (2FA): Optional 2FA available for enhanced account security.
- Regular Security Audits: Regular security audits conducted by third-party experts.
- Data Backup: Regular encrypted backups stored in secure locations.
- Staff Training: All staff receive regular training on privacy and data security.
10. Third-Party Services
Ck44 com works with a number of trusted third-party service providers that help us maintain and improve our service quality. These providers are also held to strict privacy standards.
- All third-party providers are bound by confidentiality agreements with ck44 com.
- They receive only the minimum data necessary to provide their specific service.
- Third parties may not use your data for their own purposes.
- ck44 com regularly reviews the privacy practices of its third-party service providers.
11. Changes to the Privacy Policy
Ck44 com may update this Privacy Policy from time to time. We are always transparent about any changes we make.
- For significant changes, advance notice will be provided via email or SMS.
- The effective date of the updated policy will be displayed at the top of the page.
- Continued use of ck44 com after any changes have been made will be considered acceptance of the updated Policy.
- We can provide previous versions of this policy upon request.
12. Contact us
If you have any questions, concerns, or requests regarding the Privacy Policy, please contact the ck44 com privacy team.
- Email: support@ck44com.wine
- Response Time: Within 30 business days (usually sooner)
- Live Chat: Get instant help via 24/7 support chat